Delivery & Shipping
Your delivery from AchievePrime
Our shipping time
AchievePrime delivers within Germany and the EU.
We process and ship your orders during our general business hours. These are Monday to Friday, from 9:00 to 18:00 CET (except public holidays). Please keep in mind that orders received after 13:00 on Friday will be dispatched on the following Monday. All orders received over the weekend will be processed directly on the following Monday.
Normally, your order is ready for dispatch within one to two working days after we receive it
Our shipping costs
Our shipping costs (incl. packaging and shipping) are as follows:
Germany (standard delivery only): 5,95 EUR
EU: 10,00 EUR
International: per request
International Orders
We are happy to ship your order internationally (outside the EU). We are currently not able to give a general estimate of shipping costs and delivery times for orders outside the EU, as these vary greatly depending on the country and shipping provider.
If you would like to order from abroad, please send us an e-mail to sales@achieveprime.com with your delivery address, and we will calculate your shipping costs individually.
We cannot guarantee in advance that we will be able to deliver your order to your destination country outside the EU.
Please also note that import duties and taxes apply for deliveries to non-EU member states (third countries). These additional import duties or taxes must be borne by you.
We are unable to provide information on the amount of customs duties, as these are country-specific. Please contact your local customs office for more information about taxes and duties that apply to orders outside the EU.
Where is your order? Our parcel tracking
As soon as your order has been dispatched, we will send a confirmation to the email address you provided when placing your order. You will also receive a tracking number the same day or the next day. You can usually check the status of your order one to two hours after receiving the email via the link provided. This way you will always know where your AchievePrime package is.
Unfortunately, we have all experienced that there can be delays in the shipping of goods on the part of the shipping service providers. Please remember that we have no influence on this factor either. However, you can be sure that we choose our shipping providers very carefully - and that a fast, smooth shipment is as important to us as it is to you.
Returns
We hope you are delighted with your AchievePrime order. Although we check all our goods before dispatch, it is possible that a complaint may arise.
All items purchased by you can then be returned to AchievePrime free of charge if you have a reason for complaint.
Should this be the case, please contact us in advance at sales@achieveprime.com and we will email you a return label.
Since sustainability is very important to us not only in production but also in ordering and shipping, please understand that in any other cases of returns the shipping costs of the return must be borne by you.
In this way, we want to prevent too much merchandise from being ordered and shipped carelessly. In accordance with the principle of mindfulness, we therefore ask you to pay close attention to our SIZE CHART, to pay attention to our product descriptions and sample measurements of our models.
You have 14 days to return your items from the date you received your order. For the holidays, we've extended this window for you.
Returns must be in new, unworn, unused, unwashed, resalable condition with clothing labels attached.
Please fill out the return form enclosed in the package and enclose it with the return.
Please send your return as insured shipping to:
AchievePrime GmbH
Mauerkircherstrasse 177
81925 Munich
Germany
We will not accept returns if they have any of the following:
- Traces of make-up or deodorant
- Any strong odours
- Swinging labels or missing packaging
Please understand that we will only accept returns if all of the above conditions are met.
Please send your return with insured shipping and package tracking. This is the only way we can work together to ensure that your return reaches us.
Contact
We hope we have been able to answer all your shipping questions.
If you have any questions about ordering and paying in our AchievePrime shop, please contact us at
Please have your order number to hand in this case.
AchievePrime - walk your path consciously
The story of our company is like that of a wonderful journey. A journey that starts with yourself and a vision that always takes you further.
Our company history begins in 2018. We founded the brand label AchievePrime. The word prime is based on the concept of "priming" and describes the ability to bring oneself into one's own "peak state". This feeling of happiness, which has its roots in the teaching of yoga, describes personal fulfillment: bringing body and mind together, striving for freedom, inner happiness and contentment, for self-knowledge and the demand for oneself. But it's not just about to achieve this feeling, but also to shape the way there consciously, in movement and with love and mindfulness. We translated this path to achieving the "Prime" as AchievePrime.
The search for the perfect raw materials
We wanted to bring this name to life. It is a promise. We traveled all over Europe to give shape to our vision of our own and very special sports brand.
Driven by our high standards of sustainability and fairness, we visited many trade fairs and spoke personally to fabric suppliers and production facilities. We consciously decided in favor of European companies and against production in Asia. We left nothing to chance to get an impression of the quality of the fabrics, but also of the situations on site. We attached great importance to the fact that all suppliers share their wishes and values with regard to sustainability, dealing with employees and the type of production. It takes more than a year before we were quite sure that we have chosen the right partner for the production of her collections.
Learning from each other - an important component of AchievePrime
Meanwhile, the designs and patterns for the first collection are created. Here, too, every single detail is planned and carefully checked and nothing is left to chance. Every single one of her models is tested by the in-house AchievePrime team herself or one of our friends.
Feminine designs and high quality alone are not enough for us. We asked our friends for help, for specific advice on which features of a sports outfit each of them personally values and what they particularly appreciate about their existing “favorite pieces”. All this information and special details are taken into account in the creation process.
The beginning of our journey to Prime
When everything is finally ready, the collection has to be postponed for another year with a heavy heart due to the Covid 19 pandemic.
But in March 2021 the time has finally come. The first AchievePrime collection is available exclusively through our own online shop.
A first step on the way - AchievePrime.
